Shipping & Returns

SHIPPING

We ship worldwide. All orders are shipped with UPS. We always ship with tracking number.

Order processing may take up to 10 working days. Please allow a few mode days to prepare your order during holiday season. Between 20.07 and 5.08 orders' processing will be suspended and resumed on the 8.08.

 We operate Monday to Friday with exception for Polish public holidays.


Delivery to Europe is 20 Euros

PLEASE NOTE: BUYER IS RESPONSIBLE FOR CUSTOMS FEES 

We accept returns in 14 days, after delivery. Shipping cost is on the client side.

 

RETURNS & EXCHANGES

If you are not satisfied with the item you have purchased, we are happy to help you exchange or return it. The item can be exchanged or returned within 14 days of delivery by sending it back unworn, unwashed and undamaged in its original packaging. You may exchange the item to a different size or other items in the same price. 
Please note that returns and exchanges are at your expense.

THISISNON is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs office directly.

If exchanging or returning items, please note that you are responsible for the shipping until we have received the goods. 

Please send your returns/exchanges to the following address:

THISISNON / RESORT
Agata Macios
Bielanska 1
00-086 Warsaw
Poland
0048 602 125 463
info@thisisnon.com

 

Your refund will be credited to Paypal shortly after we have received your returned item (in the condition as described above). If all parts of THISISNON’s return policy are fulfilled, you will be refunded the same amount as soon as possible, but no later that 14 days after the item has been returned to us or you informing us of wanting to return an item. 

 Notice that you do not qualify for our return policy if:

• More than 14 days has passed since you received your order.
• There is no original label
• The product has been damaged, have sings of use and is not in the same condition as when delivered.

UNCLAIMED PACKAGES

Unclaimed packages will be returned to us. All fees in connection with the return delivery of unclaimed packages will be charged to the customer.

 

 

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